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frequently asked questions

Ordering questions

do you offer gift cards?

We currently do not offer gift cards, but we are planning to add them soon! Please check back.

why should I become a registered user?

QUICK CHECKOUT: Super-fast and easy checkout process since all of your info is already saved.
E-MAIL OFFERS: With your permission, we'll send you news about our latest styles, sales and exclusive online offers.
ADDRESS BOOK: Save shipping addresses for yourself, your friends and your family in your personal address book.
Register now.

how do I change or cancel an order?

Confirmed orders cannot be cancelled or modified once they have been successfully submitted. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.

what are my payment options?

We accept Visa, MasterCard, American Express, PayPal and our online Gift Certificates.?

Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped.?Please be aware; as we process your order, you will see a pending authorization to ensure funds are available, not an actual charge.

will I get an order confirmation notice?

When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.

when will my credit card be refunded?

Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

are purchases on this website really tax free?

Sales tax only applies to the states of Arizona, California, Connecticut, Florida, Georgia, Hawaii, Illinois, Massachusetts, Michigan, Minnesota, North Carolina, New Jersey, Nevada, New York, Pennsylvania, South Dakota, Tennessee, Texas, Virginia, and Washington. Subject to change.

is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

do you offer price adjustments?

Yes. Price adjustments can be made within 14 days from the ship date of your item.?We do not offer price adjustments on items purchased at a discount that are further reduced.?The price adjustment credit will be issued to your original form of payment.

why was my order cancelled?

While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed from your original order and you will only be charged for items that ship.

can I use mutliple promo codes on one order?

Only one promo code per order. Promotions and discounts cannot be combined.

shipping questions

what are your shipping fees?

Free ground shipping?within the?contiguous United States. Please note that ground orders will be shipped via UPS and delivered by UPS Surepost.

If you choose 2 Day or Overnight Shipping, regular charges will apply.?Expedited orders will ship via UPS.

To participate you must select the "Ground Shipping" option to receive the free shipping offer.

Order Total UPS 2 day
delivery in 2-3 business days
UPS standard overnight
delivery in 1-2 business days
1 Item $23.95 $33.95
2 Items $26.45 $36.45
3 Items $28.95 $38.95
4 Items $31.45 $41.45
5+ Items $33.95 $43.95

We're proud to offer international shipping. Please view our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

If an order is placed with us and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. We've made every effort to minimize our international shipping charges.

what's the status of my order? how do i track my order?

For status or order tracking information, click?here?.

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

when will my order be shipped? when will it arrive?

It can take up to 2 business days to ship your order.

? This includes: payment authorization, order fulfillment and finalizing shipping/tracking details of your order.

? Excluding Saturday, Sunday and holidays

? All orders submitted Monday through Friday by 10:00 AM PST will take precedence on orders placed after this time frame.

The delivery option you have chosen determines when you will receive your order once it has shipped.


? UPS Surepost ground??
? 5-7?business days??

? UPS 2 day??
? 2-3?business days??

? UPS overnight??
? 1-2 business days??

For consumer protection, all orders are subject for possible review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Please note that ground orders will be shipped via UPS and delivered by UPS Surepost.?Expedited orders will be shipped via UPS.?A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. If you need further assistance tracking your package, please?visit?www.ups.com?or contact UPS directly at?1-800-742-5877 and provide your tracking number.?

what countries do you ship to? what about duties?

We're proud to offer international shipping. View our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

do you ship to po boxes or apo/fpo addresses?

We are happy to announce that we now ship to P.O. boxes?and APO/FPO addresses!

if i send my package as a gift, will the recipient receive the invoice?

No, there won’t be an invoice in the package. There will be a packing slip with pricing information omitted.?


returns & exchanges

what is your return policy? do you offer exchanges?

Due to the impact of COVID19, we have extended our return period from 30 days to 60 days so that customers have additional time for worry-free returns. Please note:

  • Items must be unwashed, unworn, unused merchandise (original tags attached).
  • Swimwear, underwear, beauty, and home are final sale and cannot be returned or exchanged.
  • Gifted items are only eligible for store credit (new with tags).
  • Merchandise received after the 60 days will only be accepted at our discretion for a store credit.

We guarantee our merchandise to be free of manufacturing defects. If you feel you have received a defective item, this will need to be reviewed by our internal operations team. For further assistance, please reach out to our customer support team?here.

    Splendid cannot accommodate any?exchanges at this time. Please return the original item for a refund or store credit (according to our policy guidelines).

    where do i ship my return?

    Introducing a new and improved returns process, making it easier than ever before to shop Splendid online.

    To initiate a return, simply visit our online return portal, where you can print a prepaid return label. Then package the items for return and ship back via UPS.

    Returning a gift or international order? Please email us at splendid@dgpb.zendesk.com for assistance.

    when will my credit card be refunded?

    Once your package has been received, your refund or store credit will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment.

    If using gift card along with a credit card; please note that if returning an item, the credit will first be applied to the credit card and the balance on the gift card.

    The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

    do you accept international returns?

    International customers may return merchandise by any traceable method at their own expense. We recommend using UPS who will provide a tracking number to ensure your package does not get lost. Packages must be returned prepaid. We do not accept COD.?Please email customer service at splendid@dgpb.zendesk.com before mailing your return.

    can I return a gift?

    Gifted items are only eligible for store credit. (Required: new with tags, with a proof of purchase or gift receipt).?Please email us at splendid@dgpb.zendesk.com for assistance.


    miscellaneous questions

    do you have a size chart?

    Yes, please view our size chart for women, men, girls and boys.

    where can i find a store near me that carries your products?

    Searching for a store near you that sells our products is easy, just go to our store locator.

    can you tell me when new products or special promotions are announced?

    Yes. If you love Splendid but hate searching for the latest online promotions, discounts and coupon codes, we completely understand. Simply sign up for our mailing list and receive the most up-to-date information on all our current promotions, sales and special announcements.

    what is the address book and how do i use it?

    Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for their address...we'll hold on to it for you! Update your address book.

    are the products on the website the same as in the stores?

    Yes. Although our website may have a different assortment than a store in your area, the products are the same. To find a store in your area, visit our store locator.

    i bought your product on ebay, is it authentic?

    We have been getting complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To ensure you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

    is my personal and credit card information safe on your website?

    Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

    what is your privacy policy?

    We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. View more details on our privacy policy.

    Apparel

    Size?BustWaistHip
    XXS 00-0 31" 23.5" 33.5"
    XS 0-2 32.5" 25" 35"
    S 2-4 35" 26.5" 36.5"
    M 6-8 35.5" 28" 38"
    L 10-12 37.5" 30" 40"
    XL 14-16 39.5" 32 42"
    XXL 16-18 41.5" 34 44"

    Shoes

    USEU
    5 35
    5.5 35.5
    6 36
    6.5 36.5/37
    7 37/37.5
    7.5 37.5/38
    8 38/38.5
    8.5 39/39.5
    9 39.5/40
    10 40.5/41
    10.5 41/41.5
    11 41.5/42

    Apparel

    SizeChestWaistSleeve Length
    S 38.5" 30" 25"
    M 41" 32.5" 25.5"
    L 43.5" 35" 27"
    XL 46" 37.5" 26.5"
    XXL 48.5" 40" 32"

    Woven Bottoms

    USEU
    30 31.5"
    32 32"
    34 32.5"
    36 33"
    38 33.5"

    Youth

    SizeWeightHeightChestWaist
    7/8 50-60 lbs 50 - 54" 28" 23"
    10 61-74 lbs 55 - 59" 29.5" 24.5"
    12 75-80 lbs 60 - 64" 31" 26"
    14 81-96 lbs 65" 32.5" 27.5"

    Toddler

    SizeWeightHeightChestWaist
    2T 27.5-30.5 lbs 33 - 36" 30.5" 19.5"
    3T 31.5-34.5 lbs 37 - 39" 22" 21"
    4T 35.5-39.5 lbs 40 - 42" 23.5" 22.5"
    4/5 42-44.5 lbs 37 - 40" 24" 21.5"
    5/6 45-46.5 lbs 41 - 44" 25" 22.5"
    6x 47-48.5 lbs 45 - 48" 26" 23.5"

    Baby

    SizeWeightLength
    0-3 mos up to 11 lbs up to 22"
    3-6 mos 12-17 lbs 23-27"
    6-12 mos 18-22 lbs 28-29"
    12-18 mos 23-27 lbs 30-31"
    18-24 mos 28-30 lbs 32-33"

    Youth

    SizeWeightHeightChestWaist
    8 60-70 lbs 50 - 54" 29.5" 23.5"
    10 71-80 lbs 55 - 59" 31" 25"
    12 81-90 lbs 60 - 64" 32.5" 26.5"
    14 91-110 lbs 65" 34" 28"
    16 110-125 lbs 67" 35.5" 29.5"

    Toddler

    SizeWeightHeightChestWaist
    2T 27.5-30.5 lbs 33 - 35" 21.5" 20.5"
    3T 31.5-34.5 lbs 36 - 38" 22" 21.5"
    4T 35.5-39.5 lbs 39 - 41" 23" 22"
    4/5 42-44.5 lbs 41 - 43" 24" 22.5"
    5/6 45-46.5 lbs 43 - 45" 25" 23"
    6x 47-48.5 lbs 45 - 48" 26" 24"

    Baby

    SizeWeightLength
    0-3 mos up to 11 lbs up to 22"
    3-6 mos 12-17 lbs 23-27"
    6-12 mos 18-22 lbs 28-29"
    12-18 mos 23-27 lbs 30-31"
    18-24 mos 28-30 lbs 32-33"
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